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Requirements & FAQ
Boarding & Doggie Day Care RequirementsPrior to enrolling in day care or boarding with us, we ask that you and your dog come out for an informal interview. You may request an interview using our online request form here. This gives you a chance to take a look at our facility and become familiar with our daily routine. This also gives us a chance to meet your dog and see how well they'll get along with the rest of the gang. We want to make sure your dog will be happy here, and we want to make sure we don't take in any aggressive dogs. All dogs must be either spayed or neutered and must be up-to-date on the following vaccinations:
Please either bring your vet records with you to the interview or have your vet fax them to us prior to your arrival. Our fax number is (617) 381-7473. A $25 non-refundable application fee for first dog ($10 each additional dog) will be collected upon scheduling of the interview. For those of you with little dogs, older dogs, or shy dogs, rest assured that we will do whatever is necessary to make your dog comfortable and to find appropriate playmates or couchmates for them while they are here. For the little dogs we have a separate space both indoors and out for them to run and play without being stepped on by the big kids. Please call to schedule an interview in advance. Interviews are held Tuesdays and Thursdays at 10 or 11am and Saturdays at 9, 10 or 11am. FAQ Q. Do you ban any specific breeds from doggie daycare? Yes, we do not allow American Staffordshire Terriers (Pit Bulls) or variations of that breed in daycare. Additionally we reserve the right to refuse admittance to any animal that we feel would be incompatible with our play group. Q. Why does my dog need to be dropped off by noon? Our boarding and daycare dogs start their day very early in the morning so by noon time they are not playing as enthusiastically. So all our dogs need to arrive by noon so all the dogs are on the same play schedule. Also, our dog clients get tired so they won't be as receptive in the afternoon. Q. Why am I charged for daycare if I pick my dog up after noon? Our overnight rate is like a hotel's, check out is before noon. The boarding rate covers a minimum of 24 hours and anything over that is considered a separate day. Q. Can I bring my dog's own bed? Yes, however, it may get ruined if you do. Some bedding gets ruined or soiled and we will not keep it for you if it does get damaged. Q. Are little dogs separate from the big dogs? No, we separate our dogs by play style. We typically have a group that likes to play hard all day and a group that is mellow and easy going. Q. Will you take my dog to his own vet if need be? Typically we use Wholepet Health Center for all our veterinary needs. We do bring your vet's information in case our vet needs to speak with yours. Q. Why don't you provide in home pick up? We find that if we did offer in home shuttle service your dog would spend more time commuting and less time playing. Q. If I sign up for a club and don't use all the days can I carry them over to the next month? No, all club membership are only good for that calendar month. In order to get the savings we require that all the days be used during that month. Q. Can you give my dog his medication? Yes, we do administer any medications your dog may need. There may be additional charges for the dispensing of medications. Q. My plane lands at 7:30 p.m. can I come from the airport and get my dog? No, our pickup time is by 6:30 p.m. during the week, 5:00 p.m. on Saturday and 4:00 p.m. on Sunday. These times are not flexible, our daycare staff is not authorized to release any dogs that are boarding with us even if the owner shows up to get their dog.  |